Shipping Policy – Rezo70

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At Rezo70, we are committed to providing clear, transparent, and reliable shipping practices in accordance with applicable consumer protection laws in the United States, Canada, and the European Union.

1. Shipping Destinations

Rezo70 currently ships to customers in:

United States
Canada
European Union countries

Additional international destinations may be added in the future.

2. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders placed after business hours or on weekends/holidays will be processed the next business day.
If we experience a high volume of orders or unforeseen delays, processing times may be extended. Customers will be notified promptly in such cases.

3. Shipping Time Estimates

Estimated delivery times (after order processing):

United States: 3–10 business days
Canada: 5–15 business days
Europe (EU): 5–20 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier issues, weather conditions, or other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout and displayed before order confirmation.
Any applicable taxes, customs duties, or import fees are not included in the product or shipping price unless explicitly stated.

5. Customs, Duties, and Taxes

United States: Orders are generally not subject to customs duties.
Canada & European Union: Orders may be subject to customs duties, VAT, or import taxes depending on local regulations.

These charges are the responsibility of the customer and must be paid upon delivery or clearance. Rezo70 is not responsible for delays or fees caused by customs authorities.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (where available).
Tracking updates depend on the shipping carrier and destination.

7. Shipping Delays & Issues

If your order is delayed beyond the estimated delivery timeframe:

Please allow additional transit time before contacting us.
If your order has not arrived within 30 days of shipment, contact our support team for assistance.

8. Lost or Damaged Packages

Rezo70 is not responsible for packages lost or damaged after being handed over to the shipping carrier.
If your package arrives damaged, contact us within 48 hours of delivery with photos of the damage so we can assist you.

9. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.
Rezo70 is not liable for orders delayed, lost, or returned due to incorrect or incomplete addresses.
Additional shipping fees may apply for reshipment.

10. Consumer Rights (US, Canada & EU)

This policy complies with applicable consumer protection laws, including transparency and fair trading regulations.
EU customers retain their statutory consumer rights under applicable EU consumer law, including rights related to delivery and refunds.